forTake a Look at Your Future with Quintara Biosciences

The mission of Quintara Biosciences is to provide integrated DNA services (DNA reading, writing, editing, and making) to the life science community by creating and delivering innovative translational technologies and platforms.
A path towards your most rewarding career. You will be challenged to work in a results-driven, fast-paced organization; you will work with passionate professionals who strive to develop innovative products and technologies that advance the life sciences; and you will excel in an environment of respect, integrity, and fair opportunities for growth.

Job Scope

Technical Account Manager provides high-level technical support to customers, serving as the primary technical force for supporting sales activities. Technical Account Manager takes full responsibility for the daily operation of both pre-sales and post-sales customer service functions to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project design, project management, and proactive account management.

PRIMARY RESPONSIBILITIES ：

Provide primary business, technical, and service/product advice to customers, including but not limited to providing effective solutions to customers’ project inquiries, generating price quotes, placing orders, etc.
Provide timely services to customers’ inquiry on logistics, production progress, etc.
Analyze customers’ needs, resolve customers' troubleshooting and complaints and advise additional service/product solutions when necessary
Identify potential concerns from customers and make recommendations based on the identified current and future needs
Coordinate in-depth technical discussion with production teams when necessary
Conduct data analysis on the business performance of the responsible territory
Other tasks assigned by the manager

EDUCATION AND EXPERIENCE：

The ideal candidate holds an MS/Ph.D. degree in a relevant life science discipline, such as molecular biology, genomics, and cell biology
Knowledge and/or hands-on NGS, but not limited to, workflow is preferred
Exceptional verbal and written communication and presentation skills
Experience in molecular cloning and its application is a plus
Customer-centered with proactive attitude
Excellent analytical skills &problem-solving skills
Strong organization skills with great attention to detail
Enjoy working in a fast-paced and team-oriented environment

WORKING RELATIONSHIPS

Report to: Head of Project Management
Works with: you will be working with the Sales team and business stakeholders such as Production Team and Logistics Team

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off

Ability to Commute:

Cambridge, MA 02138 (Required)

Work Location: In person

Quintara Biosciences

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