forTake a Look at Your Future with Quintara Biosciences
- The mission of Quintara Biosciences is to provide integrated DNA services (DNA reading, writing, editing, and making) to the life science community by creating and delivering innovative translational technologies and platforms.
- A path towards your most rewarding career. You will be challenged to work in a results-driven, fast-paced organization; you will work with passionate professionals who strive to develop innovative products and technologies that advance the life sciences; and you will excel in an environment of respect, integrity, and fair opportunities for growth.
Job Scope
Technical Account Manager provides high-level technical support to customers, serving as the primary technical force for supporting sales activities. Technical Account Manager takes full responsibility for the daily operation of both pre-sales and post-sales customer service functions to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project design, project management, and proactive account management.
PRIMARY RESPONSIBILITIES ：
- Provide primary business, technical, and service/product advice to customers, including but not limited to providing effective solutions to customers’ project inquiries, generating price quotes, placing orders, etc.
- Provide timely services to customers’ inquiry on logistics, production progress, etc.
- Analyze customers’ needs, resolve customers' troubleshooting and complaints and advise additional service/product solutions when necessary
- Identify potential concerns from customers and make recommendations based on the identified current and future needs
- Coordinate in-depth technical discussion with production teams when necessary
- Conduct data analysis on the business performance of the responsible territory
- Other tasks assigned by the manager
EDUCATION AND EXPERIENCE：
- The ideal candidate holds an MS/Ph.D. degree in a relevant life science discipline, such as molecular biology, genomics, and cell biology
- Knowledge and/or hands-on NGS, but not limited to, workflow is preferred
- Exceptional verbal and written communication and presentation skills
- Experience in molecular cloning and its application is a plus
- Customer-centered with proactive attitude
- Excellent analytical skills &problem-solving skills
- Strong organization skills with great attention to detail
- Enjoy working in a fast-paced and team-oriented environment
WORKING RELATIONSHIPS
- Report to: Head of Project Management
- Works with: you will be working with the Sales team and business stakeholders such as Production Team and Logistics Team
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Ability to Commute:
- Cambridge, MA 02138 (Required)
Work Location: In person
